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Claim Central

Privacy Policy

Effective Date: 24 August 2024

Introduction

Welcome to Claim Central. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal data when you use our website and services. By accessing or using our website, you consent to the practices described in this policy. If you do not agree with these terms, please do not use our services.

About Us

Claim Central is a claims management company based in the United Kingdom. Our registered office is at:

Gemma House
39 Lilestone street London, England, NW8 8SS

Email: [email protected]
Phone: 0800 058 4554

Information We Collect

We collect the following types of personal data:

  • Personal Identification Information: Name, email address, mobile number, and postal address.
  • Date of Birth: To verify age and eligibility for certain claims.
  • Payment Information: For processing any payments related to our services.
  • Additional Information: Details related to your claim, including but not limited to, the nature of the claim, relevant incidents, and any supporting documents.

How We Use Your Information

We use your personal data for the following purposes:

  • Claims Processing: To manage and process your claim efficiently.
  • Customer Support: To respond to your queries and provide support.
  • Marketing and Communications: To inform you about our services, offers, and updates. You may opt out of marketing communications at any time.
  • Administrative Purposes: To manage your account, fulfil legal obligations, and improve our services.

Sharing Your Information

We may share your personal data in the following circumstances:

  • With Our Partners: We may share your data with panel solicitors or other third parties involved in managing your claim, subject to their privacy policies.
  • Legal Requirements: If required by law or to comply with legal processes or regulatory requirements.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Typically, we retain personal data for up to 6 years after the end of our relationship with you, unless a longer retention period is required by law.

Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Ask us to correct or update any inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data under certain conditions.
  • Restriction: Limit the processing of your personal data in specific circumstances.
  • Objection: Object to the processing of your personal data for certain purposes.
  • Portability: Request that we transfer your data to another organization or to you in a structured, commonly used format.

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For more details on how we use these technologies and your choices, please refer to our Cookie Policy.

Security

We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will strive to protect your information to the best of our abilities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Gemma House
39 Lilestone street London, England, NW8 8SS

Email: [email protected]
Phone: 0800 058 4554

By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Claim Central with your information.

Disclaimer

Claim Central operates under the trading name of Your Law 4U Limited, regulated by the Financial Conduct Authority for claims management activities (FCA license number 833158). Your Law 4U Limited is incorporated in England and Wales (Company Registration Number 07448143) and has its registered office at 34 Brooke Avenue, Hipperholme, Halifax, West Yorkshire, UK, HX3 8FT.
The No Win No Fee Success Fee is determined by the expert panel member we refer you to and is payable directly to them. Our panel includes several law firms, which are listed in our Terms & Conditions. The No Win No Fee typically ranges from 25% plus VAT. Fees will always be agreed upon with your solicitors’ firm in advance.

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